Patient Experience Front Desk Coordinator

Hispanic Alliance for Career Enhancement; Mesa (AZ); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Competitive benefits

Paid vacation and sick time

401K with immediate vesting

Health benefits

Job summary

Oak Street Health is seeking a Welcome Coordinator to create a welcoming, efficient front-desk experience for patients and visitors. You will handle check-in, forms, co-pays, EMR updates, appointment scheduling, and phone operations in a fast-paced clinic setting. Strong communication skills and multilingual abilities are valued, and U.S.

work authorization is required. This full-time role offers competitive pay and a comprehensive benefits package, with opportunities to support multiple centers

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities served.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information in the electronic medical record platform.
• Scheduling and rescheduling appointments within the EMR.
• Managing phone lines, messages, and outbound calls.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Spanish language

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create a welcoming, efficient front-desk experience for patients and visitors. You will handle check-in, forms, co-pays, EMR updates, appointment scheduling, and phone operations in a fast-paced clinic setting. Strong communication skills and multilingual abilities are valued, and U.S.

work authorization is required. This full-time role offers competitive pay and a comprehensive benefits package, with opportunities to support multiple centers