Patient Experience Concierge

South Central Regional Medical Center; Laurel (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

South Central Regional Medical Center is seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join SCC Gastroenterology in Laurel, Mississippi. You will greet patients, manage check-ins, answer phones, schedule appointments in EMR, verify insurance, collect co-pays, and maintain a welcoming front desk.

The role requires confidentiality, basic computer skills, and strong communication in a healthcare setting.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Clear communication

Job description

South Central Regional Medical Center is seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join SCC Gastroenterology in Laurel, Mississippi. You will greet patients, manage check-ins, answer phones, schedule appointments in EMR, verify insurance, collect co-pays, and maintain a welcoming front desk.

The role requires confidentiality, basic computer skills, and strong communication in a healthcare setting.