Patient Experience Specialist

UnityPoint Health; Monona (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401K matching

Health insurance

Dental insurance

Vision insurance

Paid holidays

Disability insurance

Pet insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health – Meriter is seeking an Experience Specialist to create a smooth, welcoming environment for patients and visitors at the Meriter location. You will greet guests, help with paperwork, and guide them to the appropriate departments to ensure an efficient visit.

The role emphasizes front-line assistance, with responsibilities including informing patients about wait times, provider availability, and insurance procedures, while maintaining EMR accuracy and confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience in a hospital or healthcare setting is preferred.
• Prior receptionist, administrative, or clerical experience is preferred.

Responsibilities

• Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
• Keep patients and families informed about wait times, provider availability, and any delays.
• Address general inquiries and concerns with empathy, escalating complex issues as needed.
• Offer guidance on charges, payment processes, and insurance procedures.
• Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
• Answer and route incoming calls, providing basic information as appropriate.
• Ensure all interactions and data handling follow confidentiality and UPH standards.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or equivalent

Job description

UnityPoint Health – Meriter is seeking an Experience Specialist to create a smooth, welcoming environment for patients and visitors at the Meriter location. You will greet guests, help with paperwork, and guide them to the appropriate departments to ensure an efficient visit.

The role emphasizes front-line assistance, with responsibilities including informing patients about wait times, provider availability, and insurance procedures, while maintaining EMR accuracy and confidentiality.