Patient Experience Concierge

Direct Jobs; Danville (PA); On-site; USD 16,531 - 22,041; Full time

Job summary

Geisinger is seeking a patient services associate to welcome patients and visitors, screen individuals, and assist with transportation and directions within the campus. The role involves collaborating with hospital staff to ensure a smooth patient experience in a clinical environment.

The position emphasizes courteous interaction, adherence to HIPAA regulations, and proactive support for patients, visitors and staff throughout the facility.

Qualifications

• High School Diploma or GED preferred.
• Minimum 1 year related work experience preferred.
• Experience in hospital or healthcare environment is a plus.

Responsibilities

• Welcomes patients, visitors, vendors and guests to the facility.
• Ensures screening and visitation policies are followed.
• Assists patients and visitors with wheelchairs and transportation needs.
• Provides information, directions and assistance to patients and staff.
• Maintains clean entrances and lobbies and supports safety procedures.

Skills

Customer service

HIPAA compliance

Communication skills

Education

High School Diploma or GED

Job description

Geisinger is seeking a patient services associate to welcome patients and visitors, screen individuals, and assist with transportation and directions within the campus. The role involves collaborating with hospital staff to ensure a smooth patient experience in a clinical environment.

The position emphasizes courteous interaction, adherence to HIPAA regulations, and proactive support for patients, visitors and staff throughout the facility.