Patient Experience Concierge

Geisinger; Danville (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Geisinger in Danville, PA seeks friendly, professional staff to assist patients, visitors and vendors at entrances and in the lobby. You will open doors, guide guests, and help with valet parking and patient transport as needed.

Role requires courteous interaction with patients, visitors and staff in a clinical setting, while upholding HIPAA and safety policies. This is a patient-centered support position within the hospital environment.

Qualifications

• Interacts with patients, visitors and staff in a courteous and professional manner.
• Answers questions and provides directions to patients and families.
• Operates in a clinical environment and adheres to HIPAA regulations.

Responsibilities

• Assists patients and visitors by opening doors and guiding to destinations.
• Provides valet parking assistance and transports patients as needed.
• Maintains cleanliness and safety in entrances and lobbies.
• Documents daily interactions and reports safety concerns to management.

Skills

Customer service

Communication

HIPAA compliance

Job description

Geisinger in Danville, PA seeks friendly, professional staff to assist patients, visitors and vendors at entrances and in the lobby. You will open doors, guide guests, and help with valet parking and patient transport as needed.

Role requires courteous interaction with patients, visitors and staff in a clinical setting, while upholding HIPAA and safety policies. This is a patient-centered support position within the hospital environment.