Patient Experience Concierge

Parkview Health; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Parkview Health is seeking a Guest Services Representative to serve as the first point of contact for patients, families, and visitors in the main lobby. You will greet guests, assess needs, and direct them to registration or the appropriate department, while handling inquiries with professionalism.

The role emphasizes outstanding customer service and clear communication, with knowledge of medical terminology a plus. This is an in-person position at Parkview Health facilities.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Basic computer skills and ability to learn software/applications.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet and assist guests in the main lobby.
• Direct guests to patient registration or appropriate departments.
• Respond to inquiries from patients, families, and visitors with professional phone etiquette.
• Provide welcoming, courteous, and accurate information to the public.

Skills

Customer service

Computer literacy

Education

High school diploma or GED

Job description

Parkview Health is seeking a Guest Services Representative to serve as the first point of contact for patients, families, and visitors in the main lobby. You will greet guests, assess needs, and direct them to registration or the appropriate department, while handling inquiries with professionalism.

The role emphasizes outstanding customer service and clear communication, with knowledge of medical terminology a plus. This is an in-person position at Parkview Health facilities.