Patient Access Concierge

Geisinger; Pottsville (Schuylkill County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits day one

401(k) plan with Geisinger matching

Tuition reimbursement up to $5,000/yr

Paid time off (PTO)

Job summary

Geisinger is seeking a Patient Access Representative for Pottsville, PA. You will greet, register, and assist patients, supporting the check-in process and scheduling future appointments. You’ll verify demographics, communicate wait times, and help ensure a smooth patient experience.

This role emphasizes empathy, professionalism, and compliance with HIPAA, privacy practices, and patient rights while handling multi-channel communication and front-line duties.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related work experience preferred.
• Excellent communication and clerical skills.
• Ability to maintain confidentiality and work with sensitive information.

Responsibilities

• Greet and register patients; support check-out and schedule follow-ups.
• Check in patients for appointments and verify demographics accurately.
• Communicate wait times and changes to patients; keep them informed.

Skills

Clerical I

Communication

Customer Service

Office Politics

Confidentiality

Education

High School Diploma/GED

Job description

Geisinger is seeking a Patient Access Representative for Pottsville, PA. You will greet, register, and assist patients, supporting the check-in process and scheduling future appointments. You’ll verify demographics, communicate wait times, and help ensure a smooth patient experience.

This role emphasizes empathy, professionalism, and compliance with HIPAA, privacy practices, and patient rights while handling multi-channel communication and front-line duties.