Patient Experience Concierge

Montefiore St. Luke’s Cornwall; City of Newburgh (NY); On-site; USD 32,000 - 37,000; Part time

Job summary

Montefiore St. Luke's Cornwall invites applications for an Associate, Guest Services on a part-time schedule in Newburgh, NY.

The role is patient-centered, focusing on enhancing the experience by responding to call bells, conducting rounds, and coordinating with care teams to address non-clinical requests. The position emphasizes empathy, strong communication, and confidentiality under HIPAA, with weekend shifts 10:30 AM to 6 PM, and 7.5 hour daily care.

Qualifications

• High school diploma or equivalent; ability to read, write, and communicate in English.
• Previous experience in healthcare, hospitality or customer service.
• Experience with patient relations and high-touch service environments.
• Strong interpersonal and communication skills; empathy and active listening.
• Ability to use computers, tablets, and electronic documentation systems.
• Ability to maintain HIPAA confidentiality and professional boundaries.

Responsibilities

• Enhance the patient and family experience by serving as a visible, patient-centered liaison.
• Conduct proactive patient rounds and respond to call bells and non-clinical requests.
• Facilitate communication between patients and care teams; address service concerns.
• Perform post-discharge follow-up calls to support patient experience.

Skills

Empathy

Active listening

Communication

Teamwork

HIPAA awareness

Technology proficiency

Education

High school diploma

Tools

Electronic documentation systems

Job description

Montefiore St. Luke's Cornwall invites applications for an Associate, Guest Services on a part-time schedule in Newburgh, NY.

The role is patient-centered, focusing on enhancing the experience by responding to call bells, conducting rounds, and coordinating with care teams to address non-clinical requests. The position emphasizes empathy, strong communication, and confidentiality under HIPAA, with weekend shifts 10:30 AM to 6 PM, and 7.5 hour daily care.