Patient Experience & Communications Coordinator

Touro University; Town of Mount Pleasant (NY); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health plans (Medical, PPO/EPO, HDHP)

Dental Plans (PPO & HMO) and Vision

Dependent Care and Transit Programs

Life Insurance, AD&D

Disability programs

403b Retirement Plan

Tuition Exemption Program

Employee Assistance Program

Early-Release Fridays

Generous Paid Time Off

Job summary

Touro University in Hawthorne, NY is seeking a Patient Liaison and Patient Communications Coordinator to enhance patient engagement, coordinate communications across departments, and ensure a high-quality patient experience in a clinical education setting.

The role reports to clinical operations leadership and requires a 2–3 year background in patient relations, healthcare communications, or clinical administration, with strong EHR and office software skills.

Qualifications

• Bachelor's degree in Healthcare Administration, Communications, Public Relations, Business Administration, or related field; equivalent experience considered.
• 2–3 years of experience in patient relations, customer service, healthcare communications, or clinical administration.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Proficiency with electronic health records (EHR), scheduling systems, and Microsoft Office applications.

Responsibilities

• Serve as the primary contact for patient inquiries, concerns, compliments, and complaints.
• Promote a welcoming, professional, and patient-centered experience throughout all clinical interactions.
• Assist patients in navigating dental school clinics, services, policies, and procedures.
• Address and resolve patient concerns promptly and elevate issues when appropriate.
• Advocate for patient needs while supporting institutional policies and clinical requirements.

Skills

Patient Advocacy

Effective Communication

Relationship Building

Cultural Competence

Conflict Resolution

Professionalism and Integrity

Attention to Detail

Team Collaboration

Service Excellence

Education

Bachelor's degree in Healthcare Administration, Communications, Public Relations, Business Administration, or related field

Tools

EHR

Scheduling systems

Microsoft Office

Job description

Touro University in Hawthorne, NY is seeking a Patient Liaison and Patient Communications Coordinator to enhance patient engagement, coordinate communications across departments, and ensure a high-quality patient experience in a clinical education setting.

The role reports to clinical operations leadership and requires a 2–3 year background in patient relations, healthcare communications, or clinical administration, with strong EHR and office software skills.