Patient Liaison and Patient Communications Coordinator

Touro University; Town of Mount Pleasant (NY); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Health plans (Medical, PPO/EPO, HDHP)

Dental Plans (PPO & HMO) and Vision

Dependent Care and Transit Programs

Life Insurance, AD&D

Disability programs

403b Retirement Plan

Tuition Exemption Program

Employee Assistance Program

Early-Release Fridays

Generous Paid Time Off

Job summary

Touro University in Hawthorne, NY is seeking a Patient Liaison and Patient Communications Coordinator to enhance patient engagement, coordinate communications across departments, and ensure a high-quality patient experience in a clinical education setting.

The role reports to clinical operations leadership and requires a 2–3 year background in patient relations, healthcare communications, or clinical administration, with strong EHR and office software skills.

Qualifications

• Bachelor's degree in Healthcare Administration, Communications, Public Relations, Business Administration, or related field; equivalent experience considered.
• 2–3 years of experience in patient relations, customer service, healthcare communications, or clinical administration.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Proficiency with electronic health records (EHR), scheduling systems, and Microsoft Office applications.

Responsibilities

• Serve as the primary contact for patient inquiries, concerns, compliments, and complaints.
• Promote a welcoming, professional, and patient-centered experience throughout all clinical interactions.
• Assist patients in navigating dental school clinics, services, policies, and procedures.
• Address and resolve patient concerns promptly and elevate issues when appropriate.
• Advocate for patient needs while supporting institutional policies and clinical requirements.

Skills

Patient Advocacy

Effective Communication

Relationship Building

Cultural Competence

Conflict Resolution

Professionalism and Integrity

Attention to Detail

Team Collaboration

Service Excellence

Education

Bachelor's degree in Healthcare Administration, Communications, Public Relations, Business Administration, or related field

Tools

EHR

Scheduling systems

Microsoft Office

Job description

Patient Liaison and Patient Communications Coordinator

Job Locations US-NY-Hawthorne

ID 2026-13457

College TUNY - College of Dental Medicine

Position Type Full-Time

Schedule Shift Mon. to Thur. (8AM-5PM) & Friday, (8AM-12:30PM)

Hours Per Week 36.5

Travel As needed

Category Administration

FLSA Status Non-Exempt

Location : Country US

Overview

Reporting to the Director of Clinical Operations, Associate Dean of Clinical Affairs, or designated clinic administrator, the Patient Liaison and Patient Coordinator Patient Relations and Customer Service Serve as the primary contact for patient inquiries, concerns, compliments, and complaints Promote a welcoming, professional, and patient-centered experience throughout all clinical interactions.

Responsibilities

• Serve as the primary contact for patient inquiries, concerns, compliments, and complaints.
• Promote a welcoming, professional, and patient-centered experience throughout all clinical interactions.
• Assist patients in navigating dental school clinics, services, policies, and procedures.
• Address and resolve patient concerns promptly and elevate issues when appropriate.
• Advocate for patient needs while supporting institutional policies and clinical requirements.

Patient Communications

• Develop and implement communication strategies to improve patient engagement and satisfaction.
• Manage patient communications through phone, email, text messaging, patient portals, and written correspondence.
• Create and maintain patient-facing educational materials, FAQs, and informational resources.
• Ensure communications are clear, professional, culturally sensitive, and compliant with privacy regulations.

Appointment and Care Coordination

• Assist patients with scheduling, rescheduling, and accessing appropriate dental services.
• Coordinate referrals and communication between departments, specialty clinics, and external providers.
• Monitor patient follow-up and treatment completion processes Support patient retention and continuity of care initiatives.

Quality Improvement and Patient Satisfaction

• Collect and analyze patient feedback through surveys and other assessment tools.
• Identify trends and recommend improvements to patient services and communication practices.
• Participate in quality assurance and continuous improvement initiatives.
• Prepare reports related to patient satisfaction, communication effectiveness, and service metrics.

Collaboration and Administrative Support

• Work closely with faculty, students, residents, clinic managers, and administrative staff.
• Assist in developing patient communication policies and standard operating procedures.
• Maintain accurate records of patient interactions and resolutions.

Compliance and Confidentiality

• Ensure adherence to HIPAA, institutional policies, and applicable healthcare regulations.
• Protect patient privacy and confidentiality in all communications.
• Maintain accurate documentation and records according to institutional standards.

Qualifications

• Bachelor's degree in Healthcare Administration, Communications, Public Relations, Business Administration, or a related field; equivalent experience may be considered.
• Minimum of 2–3 years of experience in patient relations, customer service, healthcare communications, or clinical administration.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Proficiency with electronic health records (EHR), scheduling systems, and Microsoft Office applications.

Preferred Qualifications

• Experience in an academic health center, dental school, or healthcare setting.
• Knowledge of dental terminology and clinical workflows.
• Experience with patient satisfaction programs and quality improvement initiatives.

Knowledge/Skills/Abilities

• Patient Advocacy
• Effective Communication
• Relationship Building
• Cultural Competence
• Conflict Resolution
• Professionalism and Integrity
• Attention to Detail
• Team Collaboration
• Service Excellence

Maximum Salary

USD $87,500.00/Yr.

Minimum Salary

USD $70,000.00/Yr.

Benefits

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans
  • Medical Plans (choice of EPO, PPO, High Deductible HSA)
  • Flexible Spending Accounts (FSA)
  • Dental Plans (PPO & HMO) and Vision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance
• Short-term and Long-term disability programs
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre‑tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays (upon approval)
• Generous Paid Time Off
  • Vacation, Sick Leave, Personal Leave & Floating Holiday
  • Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [e-mail] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [e-mail] and 646-565-6000 x55330.

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