Director, Patient Experience & Engagement

St. Francis Medical Center; Cape Girardeau (MO); Vor Ort; USD 130.000 - 170.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement benefits

Education assistance up to $5,000/year

Employee Assistance Program

Flexible Spending Accounts

Zusammenfassung

Saint Francis Healthcare System seeks a Director of Experience & Engagement to design and lead a system‑wide strategy that connects patient, family, guest, colleague, and provider experiences. You will build an operating system for service excellence and engagement, driving improvements in satisfaction and retention.

The role translates listening data into actions, develops leaders, strengthens recognition, and partners across departments to remove friction in the patient journey.

Qualifikationen

• Bachelor’s degree required in healthcare, business, or related field.
• Master’s degree strongly preferred in business or healthcare administration.
• CPXP certification within 2 years of hire required.

Aufgaben

• Design and lead system‑wide strategy for experience and engagement.
• Translate listening data into action and develop leaders and frontline teams.
• Partner with clinical operations, HR, Quality, Marketing, and others to improve satisfaction and engagement.

Kenntnisse

Customer service

Conflict resolution

Verbal communication

Written communication

Organizational skills

Critical thinking

Data analysis

Coaching

Staff training

Ausbildung

Bachelor’s degree in healthcare, business, or related field

Master’s degree in business or healthcare administration

Jobbeschreibung

Saint Francis Healthcare System seeks a Director of Experience & Engagement to design and lead a system‑wide strategy that connects patient, family, guest, colleague, and provider experiences. You will build an operating system for service excellence and engagement, driving improvements in satisfaction and retention.

The role translates listening data into actions, develops leaders, strengthens recognition, and partners across departments to remove friction in the patient journey.