Patient Experience Coach & Quality Improvement Lead

Saint Francis Health System; Bixby (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

Saint Francis Health System is seeking a Patient Experience Specialist to champion patient experience initiatives. You will analyze satisfaction data, coach departments, and develop targeted programs to boost HCAHPS and related scores while working with senior leadership and frontline staff.

Required: Bachelor's degree with 8–10 years related experience; strong interpersonal and communication skills; proficient in Word, PowerPoint and Excel. Full-time, daytime schedule in Tulsa, OK.

Qualifications

• Bachelor's degree required; Master's preferred.
• Excellent interpersonal and communication skills with varied stakeholders.
• Strong coaching/consultative abilities to drive service excellence.
• Proficient with MS Word, PowerPoint and Excel.

Responsibilities

• Analyze patient satisfaction data and feedback to identify improvement opportunities.
• Develop and deliver in-service training and coaching on patient experience initiatives.
• Collaborate with directors, managers and frontline staff to implement strategies that improve HCAHPS scores.
• Create reporting mechanisms to track progress and communicate results to leadership.

Skills

Interpersonal skills

Coaching

Communication

Presentation skills

Education

Bachelor's degree

Master's degree preferred

Tools

Word

PowerPoint

Excel

Job description

Saint Francis Health System is seeking a Patient Experience Specialist to champion patient experience initiatives. You will analyze satisfaction data, coach departments, and develop targeted programs to boost HCAHPS and related scores while working with senior leadership and frontline staff.

Required: Bachelor's degree with 8–10 years related experience; strong interpersonal and communication skills; proficient in Word, PowerPoint and Excel. Full-time, daytime schedule in Tulsa, OK.