Clinical Coordinator - Dr. Robbins

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 42,000 - 48,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a dedicated Clinic Coordinator to join our healthcare team in Texas. The role focuses on managing patient interactions, scheduling, records, and administrative support to ensure a smooth patient experience.

Responsibilities include coordinating appointments, verifying insurance, entering charges into the EMR, and maintaining compliance. You will work closely with providers and staff to support high-quality orthopedic care.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with EHR systems and office software.
• Ability to thrive in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes.
• Compassionate, patient-focused attitude.
• Regular and predictable attendance.

Responsibilities

• Serve as primary contact for patients, addressing inquiries and providing information about services.
• Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• Maintain accurate patient records and ensure privacy compliance.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and ensure a welcoming office environment.
• Enter clinical charges into the EMR.
• Document patient calls, prescription refill messages, and obtain physician signature.
• Monitor regulatory compliance and report issues to Clinic Manager.
• Coordinate physician meeting schedules and on-call rounds.

Skills

Excellent communication

Strong organizational skills

Multitasking abilities

EHR proficiency

Office software

Ability to work in fast-paced env

Medical terminology knowledge

Compassionate/patient-focused

Regular attendance

Tools

Electronic Health Record (EHR)

Office software

Job description

Job Summary

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

Description

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

Job Title: Clinic Coordinator

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

This Clinical Coordinator will be assigned to Foot and Ankle, Orthopedic Surgeon, Dr. Justin Robbins.

Travel to the following locations is required: Ridgewood, Quarry Area and Schertz

Key Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
• Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• Maintain accurate patient records and ensure compliance with privacy regulations.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and ensure a welcoming environment in the office.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Enters clinical charges into EMR.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• Monitors and works "Hold" buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.

Requirements

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.

We are an equal opportunity employer and welcome applications from all qualified individuals.

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