Patient Experience & Clinic Operations Supervisor

Anna Jaques Hospital; Milton (MA); On-site; USD 36,000 - 56,000; Full time

Job summary

Beth Israel Deaconess Hospital- Milton is seeking a Practice Supervisor to oversee administrative staff in the Center for Specialty Care. This role coordinates front desk operations, scheduling, registrations, and patient flow to ensure top-notch service.

Reporting to the Director of Operations, you will manage time and attendance, payroll submission, onboarding, and 1:1 staff meetings, while maintaining confidentiality and compliance.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 2 years supervisory experience required.

Responsibilities

• Schedule and register patients, verify demographics and insurance.
• Onboarding and training of new hires; conduct 1:1 meetings.
• Coordinate provider call schedules and front desk communications.
• Manage referrals, authorizations, and documentation reconciliation.
• Collect copayments and reconcile daily charges; protect confidentiality.
• Ensure patient flow and a welcoming reception area; maintain safety standards.

Skills

Supervisory experience

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Associates degree preferred

Job description

Beth Israel Deaconess Hospital- Milton is seeking a Practice Supervisor to oversee administrative staff in the Center for Specialty Care. This role coordinates front desk operations, scheduling, registrations, and patient flow to ensure top-notch service.

Reporting to the Director of Operations, you will manage time and attendance, payroll submission, onboarding, and 1:1 staff meetings, while maintaining confidentiality and compliance.