Patient Experience & Clinic Operations Coordinator

Rogers Behavioral Health; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Health and wellness program

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health in Nashville, TN is seeking a Clinic Support Coordinator to handle receptionist and administrative duties, patient intake, and coordination across disciplines. You will be the first contact for patients, register and schedule appointments, verify insurance information, and ensure accurate documentation in medical records.

The role requires proficiency with Microsoft Office and EHR systems (Cerner preferred), CPR and crisis intervention training within specified windows,

Qualifications

• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software; Cerner preferred.
• Previous experience in an office setting, medical office or psychiatric setting preferred.
• American Heart Association CPR certification required within 30 days of hire; annual re-certification.
• Crisis prevention and intervention training required within 60 days of date of hire; annual re-certification.

Responsibilities

• Performs receptionist and administrative duties related to clinic operations.
• First and last point of contact with patients daily.
• Answers telephone and provides Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting information.
• On admission, verifies patient identification, demographic, insurance, and ensures paperwork and consent in medical records.
• Maintains and orders supplies and distributes mail.
• Maintains medical records ensuring accuracy of document placement and timely filing.
• Completes all documentation within required timeframes and coordinates projects as assigned.
• Track/complete metrics and statistics as assigned by operations leadership.
• Assist in facilitating transfer processes to and from Rogers; communicate with internal and external teams.
• Maintain a safe, orderly environment and perform other duties as assigned.

Job description

Rogers Behavioral Health in Nashville, TN is seeking a Clinic Support Coordinator to handle receptionist and administrative duties, patient intake, and coordination across disciplines. You will be the first contact for patients, register and schedule appointments, verify insurance information, and ensure accurate documentation in medical records.

The role requires proficiency with Microsoft Office and EHR systems (Cerner preferred), CPR and crisis intervention training within specified windows,