Clinic Support Coordinator

Rogers Behavioral Health; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Health and wellness program

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health in Nashville, TN is seeking a Clinic Support Coordinator to handle receptionist and administrative duties, patient intake, and coordination across disciplines. You will be the first contact for patients, register and schedule appointments, verify insurance information, and ensure accurate documentation in medical records.

The role requires proficiency with Microsoft Office and EHR systems (Cerner preferred), CPR and crisis intervention training within specified windows,

Qualifications

• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software; Cerner preferred.
• Previous experience in an office setting, medical office or psychiatric setting preferred.
• American Heart Association CPR certification required within 30 days of hire; annual re-certification.
• Crisis prevention and intervention training required within 60 days of date of hire; annual re-certification.

Responsibilities

• Performs receptionist and administrative duties related to clinic operations.
• First and last point of contact with patients daily.
• Answers telephone and provides Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting information.
• On admission, verifies patient identification, demographic, insurance, and ensures paperwork and consent in medical records.
• Maintains and orders supplies and distributes mail.
• Maintains medical records ensuring accuracy of document placement and timely filing.
• Completes all documentation within required timeframes and coordinates projects as assigned.
• Track/complete metrics and statistics as assigned by operations leadership.
• Assist in facilitating transfer processes to and from Rogers; communicate with internal and external teams.
• Maintain a safe, orderly environment and perform other duties as assigned.

Job description

Schedule: Monday through Friday
Typical Shift: 8:00am to 4:30pm CST
The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Duties & Responsibilities

Performs variety of administrative processes, is the first and last point of contact with patients daily.

• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.

Maintains medical records ensuring accuracy of document placement.

• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.

Completes All Documentation Within Required Timeframe.

Ensures routine and priority tasks are completed within established timeframe.

Coordinates projects as assigned.

• Track/complete metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team

Ability to communicate and coordinate transfer process to and from Rogers.

• Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.

Maintains the environment in a safe, orderly manner.

Performs Other Duties As Assigned.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Additional Job Description

Education/Training Requirements:

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.

To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)