Clinic Support & Patient Care Coordinator

Rogers Behavioral Health; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition reimbursement

Employee assistance program

Job summary

Rogers Behavioral Health in Georgia seeks a Clinic Support Coordinator II to be the first point of contact for patients, handling inquiries, scheduling, and insurance verification. You will work with a multidisciplinary team to support transition of care, document in medical records, and coordinate resources for aftercare.

Requires a bachelor’s degree and 1–2 years in behavioral health or customer service, plus required trainings.

Qualifications

• Bachelor's degree in a human services, psychology, social work, or related field is required.
• 1–2 years' work experience in behavioral health, medical field, or customer service.
• Formal training in aggression management (NCI) within 60 days of hire; annual recertification.

Responsibilities

• Answers telephone and provides Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographics, insurance, and ensures paperwork is updated.
• Maintains and orders supplies; distributes mail.
• Reviews patient charts for completeness and program compliance; coordinates aftercare resources.

Skills

Customer service

Scheduling

Communication

Documentation

Education

Bachelor's Degree in human services, psychology, social work, special education, or related field

Job description

Rogers Behavioral Health in Georgia seeks a Clinic Support Coordinator II to be the first point of contact for patients, handling inquiries, scheduling, and insurance verification. You will work with a multidisciplinary team to support transition of care, document in medical records, and coordinate resources for aftercare.

Requires a bachelor’s degree and 1–2 years in behavioral health or customer service, plus required trainings.