Patient Experience Champion

Compass Group USA; Louisiana; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks a Patient Experience Manager to coordinate activities with leadership to create engaging, safe, and positive moments for patients in a hospital setting.

You will administer client surveys, help develop patient satisfaction action plans, ensure account retention, and participate in hospital committees while supporting staff recognition and program success.

Qualifications

• HS diploma/GED or higher; 4-year degree preferred.
• Hospitality and/or healthcare experience preferred.
• At least three years of demonstrated experience in customer service operations.
• Strong data analytical skills and excellent verbal and written communication skills.
• Proficient in the use of Windows based office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Coordinate activities with leadership to improve patient experience.
• Administer client surveys and respond promptly and effectively.
• Develop and customize a patient satisfaction action plan for each account.
• Maintain and support client objectives to ensure account retention.
• Contribute to hospital committees like Patient Satisfaction and Nursing.
• Ensure compliance with CMS/JCAHO and follow up on patient satisfaction initiatives.
• Participate in monthly calls with other Patient Experience Managers and operations staff.
• Attend Patient Experience Department learning sessions and webinars.
• Provide recognition for staff when programs succeed.

Skills

Customer service operations

Data analytics

Verbal communication

Written communication

Microsoft Office

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Office Suite

Job description

Crothall Healthcare, a Compass Group USA company, seeks a Patient Experience Manager to coordinate activities with leadership to create engaging, safe, and positive moments for patients in a hospital setting.

You will administer client surveys, help develop patient satisfaction action plans, ensure account retention, and participate in hospital committees while supporting staff recognition and program success.