ED Patient Experience Advocate

OhioHealth; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

OhioHealth seeks a Service Excellence Ambassador in the Town of Florida, NY area to deliver outstanding service to patients, families and staff. You will gather and relay patient location and care information, advocate for timely admissions, and help resolve concerns while maintaining confidentiality.

You will also guide visitors, manage phones, and support lobby areas with attention to safety and efficiency.

Qualifications

Responsibilities

• Provide exceptional customer service for patients, families, visitors and OhioHealth staff
• Facilitate communication between patient, family and hospital staff
• Advocate for patients by addressing concerns and expediting admissions
• Respond to needs, greet visitors, give directions and escort as needed
• Answer multi-line phone calls and transfer to appropriate locations
• Oversee information desks and lobby areas for cleanliness and order

Skills

Communication skills

Customer service

Interpersonal skills

Education

Bachelor’s Degree

Job description

OhioHealth seeks a Service Excellence Ambassador in the Town of Florida, NY area to deliver outstanding service to patients, families and staff. You will gather and relay patient location and care information, advocate for timely admissions, and help resolve concerns while maintaining confidentiality.

You will also guide visitors, manage phones, and support lobby areas with attention to safety and efficiency.