Patient Experience Concierge

OhioHealth; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will manage visitation, relay information, and advocate for timely admissions while maintaining confidentiality.

The role requires a Bachelor’s degree and at least two years in a consumer advocacy or service role, with evenings and a total of 18 hours per week. OhioHealth emphasizes care, communication and teamwork in a supportive environment.

Qualifications

• Bachelor's degree required.
• Minimum two years of experience in a consumer advocacy or service role.
• Knowledge of conflict resolution, interpersonal communication, and medical terminology.

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality.
• Communicating between patient, family and hospital staff.
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary.
• Responding to special needs and ensuring needs are being met.
• Greeting, giving directions to and escorting visitors/patients, assisting with wheelchairs when necessary.
• Answering multi-line phone and transferring callers to appropriate patient room or other location.
• Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Education

Bachelor's Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will manage visitation, relay information, and advocate for timely admissions while maintaining confidentiality.

The role requires a Bachelor’s degree and at least two years in a consumer advocacy or service role, with evenings and a total of 18 hours per week. OhioHealth emphasizes care, communication and teamwork in a supportive environment.