Patient Experience Champion

Compass Group USA; Colonial Heights (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Retirement Plan

Shopping Program

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Crothall Healthcare, a Compass Group company, is hiring a full-time Patient Ambassador at Richland Hospital in Columbia, SC. You will represent the Patient Experience Team, conduct patient interviews, and support new admissions.

The role emphasizes hospitality, client satisfaction, and program promotion within a healthcare setting. Required are prior customer service and healthcare experience, plus knowledge of office procedures and budgeting.

Qualifications

• Prior customer service and healthcare experience required.
• Possess a thorough knowledge of office procedures and contract administration.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within the timeframe set by leadership.
• Demonstrates aggressive hospitality and respect toward customers and clients.
• Supports client satisfaction to help ensure account retention.
• Promotes awareness of the Patient Experience Program with clients.
• Assists in developing and monitoring patient satisfaction action plans.
• Provides recognition for employees when programs succeed.

Skills

Customer service experience

Healthcare experience

Budgeting skills

Job description

Crothall Healthcare, a Compass Group company, is hiring a full-time Patient Ambassador at Richland Hospital in Columbia, SC. You will represent the Patient Experience Team, conduct patient interviews, and support new admissions.

The role emphasizes hospitality, client satisfaction, and program promotion within a healthcare setting. Required are prior customer service and healthcare experience, plus knowledge of office procedures and budgeting.