Full-Time Patient Experience Advocate

Crothall Healthcare; Columbia (SC); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical, Dental, Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

FSAs

Pet Insurance

Job summary

Crothall Healthcare, a Compass Healthcare company, is hiring a full-time Patient Ambassador in Columbia, SC. The role focuses on representing the Patient Experience Team, conducting patient interviews and new admission visits, and supporting patient satisfaction programs.

Schedule is Sunday–Thursday, 8:00 am–4:30 pm. Prior customer service and healthcare experience are required. Pay ranges from $19 to $20 per hour, with comprehensive benefits for full-time staff.

Qualifications

• Prior customer service and healthcare experience required.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

Skills

Customer service

Healthcare experience

Job description

Crothall Healthcare, a Compass Healthcare company, is hiring a full-time Patient Ambassador in Columbia, SC. The role focuses on representing the Patient Experience Team, conducting patient interviews and new admission visits, and supporting patient satisfaction programs.

Schedule is Sunday–Thursday, 8:00 am–4:30 pm. Prior customer service and healthcare experience are required. Pay ranges from $19 to $20 per hour, with comprehensive benefits for full-time staff.