Patient Experience & Care Services Specialist

Memorial Care; Jacksonville (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health insurance

Dental insurance

Vision insurance

Job summary

Memorial Health in Jacksonville, FL is seeking a team-oriented office professional to support daily billing, collections, and patient interactions. The role includes answering calls, routing triage, scheduling, and patient registration.

Candidates should have a high school diploma, prior medical office or customer service experience, and strong computer/typing skills. Training on our electronic health record system will be provided.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office and/or customer service preferred.
• Strong written and verbal communication skills.
• Ability to multi-task and prioritize.
• Candidates must pass assessments: Listening Skills, Data Entry, and Office Skills.

Responsibilities

• Assist clinic in meeting goals related to quality and patient satisfaction by guiding visitors and patients, in person and over the phone.
• Communicate patients' needs through the electronic health record tasking system.
• Schedule, reschedule and coordinate patient appointments.
• Triages patients in urgent/emergency situations over phone or in person.
• Register patient demographics and insurance accurately.
• Determine copay, registration conversation, and insurance to bill.
• Collect patient financial responsibility at registration time.
• Monitor accounts receivable and assist with billing tasks.
• Handle paper flow, mail, and faxes for the clinic.
• Comply with HIPAA and clinic policies.

Skills

Communication skills

Multi-tasking

Typing skills

Computer experience

Listening skills

Data entry

Office skills

Education

High school diploma

Tools

Electronic health record (EHR)

Job description

Memorial Health in Jacksonville, FL is seeking a team-oriented office professional to support daily billing, collections, and patient interactions. The role includes answering calls, routing triage, scheduling, and patient registration.

Candidates should have a high school diploma, prior medical office or customer service experience, and strong computer/typing skills. Training on our electronic health record system will be provided.