Evening Patient Access & Scheduling Coordinator

Mayo Clinic; Jacksonville (FL); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Mayo Clinic in Jacksonville, FL seeks a patient-facing Customer Service Representative to support the health care team by coordinating visits, handling billing questions, and registering new patients. You will interact professionally with diverse patients, manage demographic and insurance information, and collect payments as needed.

Requires a High School Diploma or equivalent and at least one year in a forward-facing customer service role, preferably in medical settings.

Formación

• One or more years experience in a forward-facing customer service role or medical environment required.
• Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm.
• Strong customer service background with excellent written and oral communication skills.

Responsabilidades

• Facilitates patient visits and supports the health care provider by coordinating/scheduling appointment schedules and daily activities of required materials/information.
• Accurately registers new patients and updates demographic and insurance information.
• Provides face-to-face customer service regarding billing and insurance questions and collects payments.

Conocimientos

Customer service

Communication

Problem solving

Educación

High School Diploma or equivalent

Herramientas

Word

Excel

Office equipment

Descripción del empleo

Mayo Clinic in Jacksonville, FL seeks a patient-facing Customer Service Representative to support the health care team by coordinating visits, handling billing questions, and registering new patients. You will interact professionally with diverse patients, manage demographic and insurance information, and collect payments as needed.

Requires a High School Diploma or equivalent and at least one year in a forward-facing customer service role, preferably in medical settings.