Patient Experience & Care Coordinator - PT Clinic

Empower Physical Therapy Group; Huntington Beach (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Empower Physical Therapy Group is seeking a Full-Time Patient Care Coordinator in Huntington Beach, California. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting. The Patient Care Coordinator will welcome patients, manage scheduling, and ensure accurate data entry within the EMR system. The ideal candidate has 1-3+ years in a medical front office and experience in outpatient rehabilitation or a specialty clinic. Join us to help make a positive impact on patient experiences.

Qualifications

• 1-3+ years of experience in a medical front office, patient coordination, or healthcare administration role.
• Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred.
• Strong knowledge of insurance benefits verification and common insurance terminology.

Responsibilities

• Provide a warm and professional welcome to all patients and visitors.
• Deliver exceptional customer service and patient support throughout the care process.
• Communicate effectively with patients, clinicians, referral sources, and internal departments.
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations.
• Ensure accurate patient registration and data entry within the EMR system.
• Manage patient scheduling and appointment optimization to maintain clinic efficiency.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem-solving

Job description

Empower Physical Therapy Group is seeking a Full-Time Patient Care Coordinator in Huntington Beach, California. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting. The Patient Care Coordinator will welcome patients, manage scheduling, and ensure accurate data entry within the EMR system. The ideal candidate has 1-3+ years in a medical front office and experience in outpatient rehabilitation or a specialty clinic. Join us to help make a positive impact on patient experiences.