Patient Experience & Care Coordinator II

EmblemHealth; Lake Ronkonkoma (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

AdvantageCare Physicians (ACPNY) is expanding its Care Team and seeks a Care Team Associate II to assist providers with clinical services and administrative duties in support of population health.

The role operates under supervision of the Practice Administrator and Nurse Manager, requiring basic medical terminology knowledge, strong customer service, and the ability to identify patient status signals for the RN/LPN.

Qualifications

• Basic medical terminology understanding.
• Strong customer service orientation and communication.
• Ability to recognize data reflecting patient status and relay to clinical staff.

Responsibilities

• Greet patients warmly and manage wait times and flow.
• Answer phones professionally and schedule appointments; verify insurance.
• Register patient demographics and financial information in electronic systems.
• Check-out patients and collect payments; ensure documentation is complete.
• Coordinate referrals and tests with external providers and track records.

Skills

Customer service

Medical terminology

Data awareness

Tools

EPIC system

Job description

AdvantageCare Physicians (ACPNY) is expanding its Care Team and seeks a Care Team Associate II to assist providers with clinical services and administrative duties in support of population health.

The role operates under supervision of the Practice Administrator and Nurse Manager, requiring basic medical terminology knowledge, strong customer service, and the ability to identify patient status signals for the RN/LPN.