Medical Assistant (Care Team Associate II) - Ronkonkoma

EmblemHealth; Lake Ronkonkoma (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

AdvantageCare Physicians (ACPNY) is expanding its Care Team and seeks a Care Team Associate II to assist providers with clinical services and administrative duties in support of population health.

The role operates under supervision of the Practice Administrator and Nurse Manager, requiring basic medical terminology knowledge, strong customer service, and the ability to identify patient status signals for the RN/LPN.

Qualifications

• Basic medical terminology understanding.
• Strong customer service orientation and communication.
• Ability to recognize data reflecting patient status and relay to clinical staff.

Responsibilities

• Greet patients warmly and manage wait times and flow.
• Answer phones professionally and schedule appointments; verify insurance.
• Register patient demographics and financial information in electronic systems.
• Check-out patients and collect payments; ensure documentation is complete.
• Coordinate referrals and tests with external providers and track records.

Skills

Customer service

Medical terminology

Data awareness

Tools

EPIC system

Job description

AdvantageCare Physicians (ACPNY) is a primary and specialty care practice serving half a million patients across the New York metropolitan area. With more than 30 medical offices across New York City's five boroughs and Long Island, ACPNY is continually expanding our practice and enhancing our services for communities throughout New York. As we grow, our employees grow with us.

Summary of Position

The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers with clinical services and administrative tasks to support population health guided best in class care. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data reflective of the patient's status and inform the RN/LPN of his/her observations.

Principal Accountabilities

• Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests. Works with office staff to effectively communicate approximate wait times and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients' and guests' needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical issues as needed.
• Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues.
• Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient's demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned.
• Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience.
• Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended recipient in a timely manner. Escalates calls pursuant to the ACPNY call escalation policy. Checks email correspondence, electronic task lists, and other written communication regularly throughout the business day to enable timely knowledge of and response to written correspondence.
• Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and "no show" calls. Prints schedules and confirms appointments. Sends correspondence to patients' residences in order to remind, recall or reschedule appointments.
• Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist's office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider.
• Re…