Patient Experience Call Center Specialist

Union-Health; Terre Town (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off starting day one

Tuition reimbursement

403b retirement employer match

Success Sharing

Job summary

Union Health in Indiana is seeking a Call Center Specialist to provide high-quality patient care while the patient is at Union Health. The role involves handling incoming calls, verifying patient information, and scheduling appointments in a timely manner.

Join us to contribute to compassionate service, patient education, and efficient call center operations. This full-time daytime position offers opportunities for growth and a supportive team environment.

Responsibilities

• Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
• Verifies patient information, schedules appointments, and assesses medical necessity.
• Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
• Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
• Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.

Skills

Customer service

Call center processing

Appointment scheduling

Info verification

Nursing notes

Job description

Union Health in Indiana is seeking a Call Center Specialist to provide high-quality patient care while the patient is at Union Health. The role involves handling incoming calls, verifying patient information, and scheduling appointments in a timely manner.

Join us to contribute to compassionate service, patient education, and efficient call center operations. This full-time daytime position offers opportunities for growth and a supportive team environment.