Patient Care Call Center Specialist

Union Health; Terre Haute (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

403b Retirement Employer Match

Success Sharing

Flexible schedules

Job summary

Union Hospital and Union Health are seeking a Call Center Specialist to handle incoming calls, verify patient information, schedule appointments, and support nursing and prescription needs with prompt, compassionate service. The role emphasizes high-quality customer service, training new staff, and ensuring a smooth, well-functioning call center in a fast-paced healthcare environment.

We offer competitive pay and benefits, including paid time off from day one, tuition reimbursement, retirement

Responsibilities

• Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
• Verifies patient information, schedules appointments, and assesses medical necessity.
• Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
• Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
• Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.

Job description

Union Hospital and Union Health are seeking a Call Center Specialist to handle incoming calls, verify patient information, schedule appointments, and support nursing and prescription needs with prompt, compassionate service. The role emphasizes high-quality customer service, training new staff, and ensuring a smooth, well-functioning call center in a fast-paced healthcare environment.

We offer competitive pay and benefits, including paid time off from day one, tuition reimbursement, retirement