CALL CENTER SPECIALIST-UHMG CALL CENTER

Union-Health; Terre Town (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off starting day one

Tuition reimbursement

403b retirement employer match

Success Sharing

Job summary

Union Health in Indiana is seeking a Call Center Specialist to provide high-quality patient care while the patient is at Union Health. The role involves handling incoming calls, verifying patient information, and scheduling appointments in a timely manner.

Join us to contribute to compassionate service, patient education, and efficient call center operations. This full-time daytime position offers opportunities for growth and a supportive team environment.

Responsibilities

• Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
• Verifies patient information, schedules appointments, and assesses medical necessity.
• Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
• Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
• Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.

Skills

Customer service

Call center processing

Appointment scheduling

Info verification

Nursing notes

Job description

Union Hospital · Union Hospital Medical Group

FULLTIME , DAY , 8a-5p

You belong at Union!

The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is atUnion Health.
The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

• Part-time and Full-time schedules
• Paid Time Off starting day one.
• Tuition reimbursement up to $5,250 each year.
• Success Sharing
• 403bRetirement Employer Match.
• Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health,U MatterandU Belong.

How can we help? Call us at 812-238-7827 or email us at [e-mail]

• Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
• Verifies patient information, schedules appointments, and assesses medical necessity.
• Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
• Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
• Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.