Patient Experience & Billing Support Specialist

DMOS; West Des Moines, Northern (IA, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Work-life balance

Health, vision and dental insurance

Profit sharing

Job summary

OOSC is seeking a Patient Representative to provide outstanding patient experiences through intake, scheduling and front desk duties, with negotiable front office and billing experience in a surgical setting.

The role involves greeting patients, answering phones, coordinating with DMOS Patient Navigators, ensuring smooth flow from scheduling to surgery, and upholding a high standard of service in a compassionate environment.

Qualifications

• High school diploma or equivalent with some medical office experience.
• Front office and billing experience in a surgical setting preferred.
• Ability to handle confidential information and provide courteous patient service.
• Strong typing and computer skills to manage scheduling and records.

Responsibilities

• Handle intake, scheduling, and welcoming at the registration desk.
• Answer phones and page other professionals in a kind and audible manner.
• Ensure flow of the patient from point of scheduling to intake for surgery.
• Collaborate with Patient Navigators at DMOS.
• Provide outstanding service and care to patients and physicians.

Skills

Front office experience

Billing experience

Medical office experience

Typing and computer skills

Education

High school diploma

Healthcare administration certificate

Job description

OOSC is seeking a Patient Representative to provide outstanding patient experiences through intake, scheduling and front desk duties, with negotiable front office and billing experience in a surgical setting.

The role involves greeting patients, answering phones, coordinating with DMOS Patient Navigators, ensuring smooth flow from scheduling to surgery, and upholding a high standard of service in a compassionate environment.