Patient Experience & Billing Coordinator

Pediatric-Dentistry-; New Britain (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting on day one

Vision insurance

Paid vacation time

Paid holidays

Paid sick time

Dental and orthodontic benefits

401(k) retirement plan with employer"+

Job summary

Pediatric Dentistry and Orthodontics is seeking a Patient Coordinator to create a welcoming, high-energy front desk experience while managing patient accounts receivable and payments. You will guide patients from check-in to check-out, explain insurance coverage, and schedule follow-ups with accuracy.

The role emphasizes strong communication, HIPAA-compliant record-keeping, and multitasking in a busy dental practice. Fluency in Spanish or Polish is encouraged to apply.

Qualifications

• Previous experience in a dental office setting is preferred.
• Hands-on experience verifying insurance and understanding coverage, benefits, and patient responsibility is highly desired.
• Proven ability to manage a busy schedule and multitask in a fast-paced environment.
• Strong communication skills with the ability to confidently discuss treatment and finances.
• High attention to detail and accuracy in handling patient information and payments.
• Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all patients.

Responsibilities

• Greet patients and set a welcoming tone for an exceptional visit.
• Manage the schedule, minimize wait times, and proactively solve issues.
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs.
• Support patients from check-in to check-out, including scheduling next appointments and collecting payments.
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence.
• Confirm appointments, verify insurance, and follow up on missed or late arrivals.
• Maintain accurate patient records in HIPAA-compliant systems.
• Contribute to a clean, organized front office and support onboarding and day-to-day operations.

Skills

Customer service

Communication

Insurance verification

Scheduling

Payment collection

HIPAA compliance

Spanish/Polish bilingual

Team-oriented

Tools

Practice management software

Job description

Pediatric Dentistry and Orthodontics is seeking a Patient Coordinator to create a welcoming, high-energy front desk experience while managing patient accounts receivable and payments. You will guide patients from check-in to check-out, explain insurance coverage, and schedule follow-ups with accuracy.

The role emphasizes strong communication, HIPAA-compliant record-keeping, and multitasking in a busy dental practice. Fluency in Spanish or Polish is encouraged to apply.