Front Desk Coordinator

Vitana Pediatric & Orthodontic Partners; Montgomery (AL); On-site; USD 34,000 - 36,000; Full time

Job summary

Vitana Pediatric & Orthodontic Partners in Montgomery, AL seeks a friendly Pediatric Front Desk Coordinator to greet families, check in/out, schedule appointments, answer phones, verify insurance, and handle payments. You’ll support the front office and ensure a smooth daily flow.

You will coordinate with the clinical team, maintain patient records, and help keep the office organized while delivering a welcoming, compassionate patient experience for children and families.

Qualifications

• Prior dental or medical front office experience preferred.
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of insurance verification and scheduling preferred.
• High attention to detail and organization.

Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor.
• Check patients in and out efficiently while maintaining accuracy.
• Schedule appointments and manage the daily schedule to optimize patient flow.
• Answer phones, respond to inquiries, and assist with patient needs.
• Verify insurance eligibility and update patient information.
• Collect payments, co-pays, and balances.
• Maintain accurate patient records and documentation.
• Coordinate with clinical team to ensure smooth transitions between front and back office.
• Manage appointment confirmations and follow-ups.
• Support overall office organization and cleanliness of the front area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organization

Team player

Calm under pressure

Tools

Dentrix

Eaglesoft

Open Dental

Job description

We are a growing pediatric dental office dedicated to providing high-quality, compassionate care to children and their families. We pride ourselves on creating a welcoming, positive, and fun environment for every patient who walks through our doors.

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of insurance verification and scheduling preferred
• High attention to detail and organization

What We’re Looking For

• Friendly, outgoing, and patient-focused personality
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Team player with a positive attitude
• Ability to stay calm and professional in a busy environment

$16 - $17 biweekly