Patient Experience Associate - Rotating Locations

Advocate Health; Mount Prospect (IL); On-site; USD 27,000 - 41,000; Part time

Job summary

AdvocateHealth Group is seeking a Patient Service Representative for our AMG Mount Prospect location. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across six rotating sites in the Lutheran General service area.

The role requires a high school diploma and 1–2 years of customer service experience, with opportunities to handle calls, appointments, and billing inquiries in a fast-paced ambulatory setting.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide efficient, high-quality service to patients in person, by phone, or via portal.
• Assist patients with scheduling, tests, procedures, bills, referrals, and information requests.
• Maintain accurate and timely medical records and coordinate with care teams.

Skills

Customer service

Handling difficult callers

Education

High school diploma or equivalent

Job description

AdvocateHealth Group is seeking a Patient Service Representative for our AMG Mount Prospect location. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across six rotating sites in the Lutheran General service area.

The role requires a high school diploma and 1–2 years of customer service experience, with opportunities to handle calls, appointments, and billing inquiries in a fast-paced ambulatory setting.