Patient Experience Associate I

Baylor Scott & White Health; Killeen (TX); On-site; USD 36,000 - 46,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area. You will assist patients with check-in/check-out, scheduling, insurance verification, and answering calls to ensure a high-quality, patient-centered experience.

Under direct oversight, you will help with patient registration, payments, and basic medical records duties, collaborating with front desk and clinical teams to keep the clinic

Qualifications

• Education: HS Diploma or GED required.
• Less than 1 year of experience preferred.

Responsibilities

• Assists with patient duties including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Assists with patient registration by collecting and verifying insurance information and entering changes into the system.
• Accepts payments for physician/clinic services according to guidelines and posts payments.

Skills

Active listening

Interpersonal communication

Telephone etiquette

Data entry

Education

HS Diploma or GED

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area. You will assist patients with check-in/check-out, scheduling, insurance verification, and answering calls to ensure a high-quality, patient-centered experience.

Under direct oversight, you will help with patient registration, payments, and basic medical records duties, collaborating with front desk and clinical teams to keep the clinic