Patient Experience & Appointment Coordinator

Sonrava Health; Corona (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical & Dental Insurance

Vision Coverage

401K Plan

Competitive Salary

Professional Training

Career Growth

Tuition Reimbursement

Job summary

Sonrava Health’s reception team in Corona, CA is seeking a Receptionist & Appointment Coordinator to support a fast-paced patient services environment. You will handle high-volume calls, schedule appointments, and proactively confirm upcoming visits, ensuring a friendly and professional patient experience.

The ideal candidate is organized, tech-savvy, and comfortable multitasking across scheduling platforms and phones.

Qualifications

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Effective multitasking skills.
• Comfortable making a high volume of outbound calls.
• Tech-savvy and able to quickly learn new software and scheduling systems.
• Professional, friendly, and reliable.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently
• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to companyPolicies
• Answering Telephones
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Chart Filling
• Cash Handling
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients
• At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
• All other duties as assigned

Skills

Strong organizational skills

Excellent communication

Effective multitasking

Outbound calling experience

Tech-savvy

Tools

Scheduling platforms

Phone systems

Job description

Sonrava Health’s reception team in Corona, CA is seeking a Receptionist & Appointment Coordinator to support a fast-paced patient services environment. You will handle high-volume calls, schedule appointments, and proactively confirm upcoming visits, ensuring a friendly and professional patient experience.

The ideal candidate is organized, tech-savvy, and comfortable multitasking across scheduling platforms and phones.