Patient Registration Coordinator – Front Desk & Scheduling

Rancho Health MSO, Inc; Corona (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Rancho Health MSO, Inc. in Corona, CA is seeking a Registration Coordinator to ensure a smooth patient check-in and check-out experience. You will greet patients, verify insurance, collect payments, and prepare paperwork for visits, while maintaining an organized front desk.

The role requires strong communication, multitasking, and teamwork to keep appointments on track. Bilingual Spanish is preferred, with regular full-time hours and willingness to travel within the county for coverage.

Qualifications

• High school graduate or equivalent (GED).
• Successful completion of a medical front office program or on the job training with an emphasis on customer service.
• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.
• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

Responsibilities

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily .
• Schedule, reschedule and confirm patient appointments.
• Work within multiple websites to verify insurances for patient appointments.
• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
• Manage assigned task lists.
• Work as a team with other co-workers to complete tasks.
• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
• Assists ill or distraught patients as necessary.
• Troubleshoots problems or requests of patients.
• Maintains reception area and waiting room area in a neat and orderly condition.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Any other duties or responsibilities the front office staff may be assigned.

Skills

Bilingual Spanish

Communication skills

Customer service

Organizational skills

Education

High school diploma or GED

Tools

EMR system

Cash handling

Phone system

Job description

Rancho Health MSO, Inc. in Corona, CA is seeking a Registration Coordinator to ensure a smooth patient check-in and check-out experience. You will greet patients, verify insurance, collect payments, and prepare paperwork for visits, while maintaining an organized front desk.

The role requires strong communication, multitasking, and teamwork to keep appointments on track. Bilingual Spanish is preferred, with regular full-time hours and willingness to travel within the county for coverage.