Patient Experience & Analytics Coordinator

Yale New Haven Health; New Haven (CT); On-site; USD 70,000 - 95,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Experience Coordinator to drive organizational patient experience strategy and to support analytics and education initiatives for staff and clinicians.

The role involves developing education programs, translating CAHPS insights into action, and partnering with sites to implement best practices. A bachelor's degree and 3–5 years in healthcare or customer service are required, with CPXP preferred.

Qualifications

• Bachelor's degree in business, public health, healthcare, or related field required.
• Master's degree in a health care discipline strongly preferred.
• 3–5 years of healthcare or customer service experience with increasing responsibilities.
• Experience in data analysis, statistics, and performance improvement.
• Experience partnering with patients and families.
• Certified Patient Experience Professional (CPXP) preferred.

Responsibilities

• Facilitates analysis of patient/customer engagement data to assess impact of strategies.
• Serves as knowledge expert on service performance improvement for staff and physicians.
• Develops curriculum and content for staff education in partnership with leadership.
• Supports patient- and family-centered care across the organization.
• Manages administrative tasks such as responding to patient correspondence and referrals.

Skills

CPXP candidate

Communication skills

Performance improvement

Project coordination

Team collaboration

Education

Bachelor's degree (business/public health/healthcare)

Master's degree (preferred)

Job description

Yale New Haven Health is seeking a Patient Experience Coordinator to drive organizational patient experience strategy and to support analytics and education initiatives for staff and clinicians.

The role involves developing education programs, translating CAHPS insights into action, and partnering with sites to implement best practices. A bachelor's degree and 3–5 years in healthcare or customer service are required, with CPXP preferred.