Patient Services & Experience Leader

Yale New Haven Health; New Haven (CT); On-site; USD 95,000 - 120,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Services Manager to oversee patient services and ensure quality care delivery. This role requires strong leadership abilities and a BSN, with preference for a Master's degree. The manager will collaborate with staff to achieve effective processes and patient-centered care.

With responsibilities including budget management and customer relations, candidates must have at least 5-6 years of clinical experience, along with relevant nursing licensure. The position offers a dynamic environment dedicated to service excellence.

Qualifications

• 5-6 years clinical practice experience, and 2-3 years leadership/supervisory/management experience required.
• Current Connecticut State RN Nursing licensure required.
• Must obtain nurse leadership certification by December 31, 2028.

Responsibilities

• Ensure that desired clinical outcomes are achieved through cost effective and efficient processes.
• Collaborate with division and unit leadership to design and implement program goals.
• Manage a unit budget to ensure delivery of quality care.
• Promote the organization by interpreting and communicating its mission.
• Identify and analyze trends in customer service/satisfaction.

Skills

Leadership

Communication

Budgeting

Quality Improvement

Education

BSN required, Masters preferred

Tools

Computer-based information systems

Job description

Yale New Haven Health is seeking a Patient Services Manager to oversee patient services and ensure quality care delivery. This role requires strong leadership abilities and a BSN, with preference for a Master's degree. The manager will collaborate with staff to achieve effective processes and patient-centered care.

With responsibilities including budget management and customer relations, candidates must have at least 5-6 years of clinical experience, along with relevant nursing licensure. The position offers a dynamic environment dedicated to service excellence.