Patient Experience Programs Lead

Montefiore Hudson Valley Collaborative; City of Yonkers (NY); On-site; USD 88,000 - 110,000; Full time

Job summary

Montefiore Hudson Valley Collaborative in Yonkers, NY, is seeking a Patient Experience Administrator to lead initiatives aimed at enhancing patient experiences. The role involves managing strategic programs, coaching healthcare staff, and driving performance improvements as per HCAHPS standards.

The ideal candidate should have substantial healthcare experience, strong project management skills, and an ability to analyze data effectively. This position offers a full-time schedule from Monday to Friday.

Qualifications

• 5+ years of experience, including 2+ years in clinical healthcare or patient experience.
• Excellent writing and communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage patient experience projects and training programs.
• Compile data on training program impact.
• Lead project team meetings and coordinate schedules.

Skills

Data analysis

Project management

Empathic communication

Team collaboration

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Montefiore Hudson Valley Collaborative in Yonkers, NY, is seeking a Patient Experience Administrator to lead initiatives aimed at enhancing patient experiences. The role involves managing strategic programs, coaching healthcare staff, and driving performance improvements as per HCAHPS standards.

The ideal candidate should have substantial healthcare experience, strong project management skills, and an ability to analyze data effectively. This position offers a full-time schedule from Monday to Friday.