Patient Experience Strategy Architect

UC Health; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

UC Health is seeking a Patient Experience Consultant to drive patient, family, and guest experience across designated areas, partnering with leaders to implement service improvements and education. The role emphasizes analytics, training, and frontline coaching to embed a patient-centered culture.

The position collaborates with clinical and administrative leaders, travels between UC Health sites if needed, and supports PFAC involvement to sustain continuous improvement in patient experience.

Qualifications

• Minimum: Bachelor's Degree in a related field.
• Preferred: Master's Degree and active clinical license (RN/RT/PT or equivalent).
• 3–5 years of equivalent experience; 6–10 years preferred.

Responsibilities

• Leads service improvement efforts across UC Health through process analysis and redesign.
• Uses UC Health Way PI framework to drive improvement.
• Researches best practices and applies data-driven methodologies to performance improvement.
• Creates education and training materials for a broad audience.
• Supports PFACs and coordinates recruitment, logistics, and feedback dissemination.
• Manages multiple projects with prioritized goals.
• Provides coaching to leaders and teams and delivers timely feedback.
• Analyzes data from databases to identify improvement opportunities.
• Develops reports and dashboards for informed decision making.
• Trains physicians, nurses, and staff to enhance service delivery.
• Promotes a patient-centered culture aligned with PRIIDE Values.

Skills

Patient experience

Data analytics

Education & training

Coaching

Leadership

Education

Bachelor's Degree

Master's Degree

Job description

UC Health is seeking a Patient Experience Consultant to drive patient, family, and guest experience across designated areas, partnering with leaders to implement service improvements and education. The role emphasizes analytics, training, and frontline coaching to embed a patient-centered culture.

The position collaborates with clinical and administrative leaders, travels between UC Health sites if needed, and supports PFAC involvement to sustain continuous improvement in patient experience.