Patient Experience Ambassador - Evening Shift

OhioHealth; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional service to patients, families, visitors and physicians, guiding them with empathy and respect while safeguarding confidentiality.

You will support communications among patients, families and hospital staff, advocate to expedite admissions, resolve issues, assist with directions and mobility, answer calls, and help maintain welcoming information desks and lobbies.

Qualifications

• Bachelor's Degree required.
• Minimum two years in a consumer advocacy or service role.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and hospital workflows.

Responsibilities

• 15% Giving and collecting information to visitors/families/patients regarding location, condition and treatment progress while maintaining confidentiality.
• 25% Communicating between patient, family and hospital staff.
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and complaints and escalating when necessary.
• 15% Responding to special needs and ensuring needs are being met.
• 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary.
• 5% Answers multi-line phone and transfers callers to appropriate patient room or other location 8.
• 15% Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.

Skills

Customer service

Communication

Conflict resolution

Education

Bachelor's Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional service to patients, families, visitors and physicians, guiding them with empathy and respect while safeguarding confidentiality.

You will support communications among patients, families and hospital staff, advocate to expedite admissions, resolve issues, assist with directions and mobility, answer calls, and help maintain welcoming information desks and lobbies.