Patient Experience Advocate (Night Shift)

OhioHealth; Columbus (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

OhioHealth in Columbus is seeking a Service Excellence Ambassador to deliver exceptional customer service to patients, families, visitors and OhioHealth physicians and associates. You will collect and relay information on patient location, condition, and treatment progress while safeguarding privacy and supporting staff communication.

The role emphasizes patient advocacy, addressing concerns, expediting admissions, and responding to special needs.

Qualifications

• Experience in customer service or advocacy roles preferred.
• Strong communication and listening skills with empathy.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide information to visitors/patients while maintaining confidentiality.
• Facilitate communication between patient, family and hospital staff.
• Advocate to expedite admissions and address delays.
• Resolve problems and escalate issues as needed.
• Greet and direct visitors, assist with wheelchair needs.
• Answer multi-line phone calls and route to appropriate locations.

Skills

Customer service

Interpersonal communication

Conflict resolution

Education

Bachelor's degree

Job description

OhioHealth in Columbus is seeking a Service Excellence Ambassador to deliver exceptional customer service to patients, families, visitors and OhioHealth physicians and associates. You will collect and relay information on patient location, condition, and treatment progress while safeguarding privacy and supporting staff communication.

The role emphasizes patient advocacy, addressing concerns, expediting admissions, and responding to special needs.