Patient Experience Advocate & Liaison

Hackensack Meridian Health; Red Bank (NJ); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Hackensack Meridian Health is seeking an Experience Ambassador to serve as a consumer advocate and liaison between patients, visitors, physicians, and care teams. You will capture feedback through proactive patient rounding and report trends impacting the patient experience.

The role requires strong interpersonal skills, problem-solving abilities, and proficiency in Microsoft Outlook and Office, with a focus on service recovery and patient rights protection.

Competenze

• High School diploma or GED.
• 3–4 years experience in a customer-oriented position.
• Ability to work independently and manage multiple tasks in a fast-paced environment while maintaining a professional demeanor in stressful situations.
• Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
• Proficient in Microsoft Outlook and Office.

Mansioni

• Capture feedback through proactive patient rounding and reports trends impacting the patient experience.
• Communicate hospital policies, procedures, and services and safeguard patient rights.
• Provide support to families in crisis and perform all functions of the Experience Coordinator.
• Liaise between patients/visitors and physicians and team members to improve service quality.
• Demonstrate compassionate customer service and professionalism in a fast-paced healthcare environment.

Conoscenze

Interpersonal communication

Verbal communication

Problem-solving

Service recovery

Organizational skills

Formazione

Associates degree

Bachelor's degree

Patient Advocacy Certification

Bilingual

Strumenti

Microsoft Outlook

Microsoft Office

Descrizione del lavoro

Hackensack Meridian Health is seeking an Experience Ambassador to serve as a consumer advocate and liaison between patients, visitors, physicians, and care teams. You will capture feedback through proactive patient rounding and report trends impacting the patient experience.

The role requires strong interpersonal skills, problem-solving abilities, and proficiency in Microsoft Outlook and Office, with a focus on service recovery and patient rights protection.