Patient Experience Ambassador

hhs; Midlothian (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

401K

Short Term Disability

Voluntary Life

Safety Incentive Program

Job summary

HHS is seeking a Patient Ambassador for the housekeeping team at Bon Secours St Francis Medical Center in Virginia. You will help manage the patient satisfaction program (HCAHPS) and serve as a liaison between EVS, nursing, and other departments to deliver excellent patient care.

We offer full-time schedules with Day/Evening/Night shifts, a wage of $18/hour, and require a background check, drug screen, and proof of employment eligibility in the U.S.

Qualifications

• Must be at least 18 years old.
• Communicate effectively and work well in a team environment.
• Friendly, outgoing, and engaging personality.
• Excellent professional written and verbal communication skills.
• Organized with an eye for detail.
• Must practice good personal hygiene, be neatly groomed, and be in uniform.
• GED or high school diploma.
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare).

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement.
• Provide department leadership with weekly reports and a detailed review.
• Create reports, monitor trends, and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery as needed to resolve issues.
• Assist department leadership in training and reinforce communication skills (AIDET) with team members.
• Collaborate with the guest services department to align action items to improve patient satisfaction.
• Assist team members and management as needed to help the department operate efficiently.

Skills

Communication

Teamwork

Friendliness

Organizational skills

Personal hygiene

Education

GED or high school diploma

Job description

HHS is seeking a Patient Ambassador for the housekeeping team at Bon Secours St Francis Medical Center in Virginia. You will help manage the patient satisfaction program (HCAHPS) and serve as a liaison between EVS, nursing, and other departments to deliver excellent patient care.

We offer full-time schedules with Day/Evening/Night shifts, a wage of $18/hour, and require a background check, drug screen, and proof of employment eligibility in the U.S.