Patient Satisfaction Liaison - EVS Team

HHS Environmental Services, LLC (USA); United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Flexible schedules

Paid Time Off

Medical

Dental

401K

Short Term Disability

Voluntary Life

Safety Incentive Program

Job summary

HHS Environmental Services, LLC (USA) is seeking friendly, patient-focused EVS staff at Bon Secours West Hospital to join the housekeeping team. The role offers full-time and part-time hours, with Day/Evening/Night shifts and an $18/hour pay rate, plus benefits and career growth opportunities.

You will monitor patient satisfaction, prepare weekly reports, and support cross-department collaboration to enhance patient experience.

Qualifications

• Must be at least 18 years old.
• Communicate effectively and work well in a team environment.
• Friendly, outgoing, and engaging personality.
• Excellent professional written and verbal communication skills.
• Organized with an eye for detail.
• Must practice good personal hygiene, be neatly groomed, and be in uniform.
• GED or high school diploma.
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare).

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement.
• Provide department leadership with weekly reports and a detailed review.
• Create reports, monitor trends, and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery as needed to resolve issues.
• Assist department leadership in training and reinforce communication skills (AIDET) with team members.
• Collaborate with the guest services department to align action items to improve patient satisfaction.
• Assist team members and management as needed to help the department operate efficiently.

Skills

Team player

Effective communication

Friendly personality

Detail-oriented

Able to work in a team

Professional presentation

Patient-focused

Able to follow protocols

Education

GED or high school diploma

Job description

HHS Environmental Services, LLC (USA) is seeking friendly, patient-focused EVS staff at Bon Secours West Hospital to join the housekeeping team. The role offers full-time and part-time hours, with Day/Evening/Night shifts and an $18/hour pay rate, plus benefits and career growth opportunities.

You will monitor patient satisfaction, prepare weekly reports, and support cross-department collaboration to enhance patient experience.