Patient Experience Advocate | EVS & Care Liaison

HHS Environmental Services, LLC (USA); Cincinnati (OH); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical

Dental

401K

Short Term Disability

Voluntary Life

Résumé du poste

HHS Environmental Services, LLC (USA) is partnering with Bon Secours West Hospital to recruit friendly, compassionate EVS team members. Full-time and part-time roles across Day, Evening, and Night shifts are available.

You will support the patient satisfaction program, act as a liaison between EVS, nursing, and other departments, and help ensure excellent care for all patients. Ideal candidates are 18+, with strong communication, teamwork, and attention to detail.

Qualifications

• Must be 18 years or older.
• Excellent communication and teamwork.
• Friendly, outgoing, and engaging personality.
• Excellent professional written and verbal communication skills.

Responsabilités

• Monitor patient satisfaction scores and develop action plans for improvement.
• Provide department leadership with weekly reports and detailed reviews.
• Create reports, monitor trends and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery as needed to resolve issues.
• Assist department leadership in training and reinforce communication skills (AIDET).
• Collaborate with the guest services department to align action items to improve patient satisfaction.
• Assist team members and management to help department operate efficiently.

Connaissances

Communication skills

Team player

Customer service

Attention to detail

Professionalism

Formation

GED or high school diploma

Description du poste

HHS Environmental Services, LLC (USA) is partnering with Bon Secours West Hospital to recruit friendly, compassionate EVS team members. Full-time and part-time roles across Day, Evening, and Night shifts are available.

You will support the patient satisfaction program, act as a liaison between EVS, nursing, and other departments, and help ensure excellent care for all patients. Ideal candidates are 18+, with strong communication, teamwork, and attention to detail.