Patient Ambassador

hhs; Midlothian (VA); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical

Dental

401K

Short Term Disability

Voluntary Life

Safety Incentive Program

Zusammenfassung

HHS is seeking a Patient Ambassador for the housekeeping team at Bon Secours St Francis Medical Center in Virginia. You will help manage the patient satisfaction program (HCAHPS) and serve as a liaison between EVS, nursing, and other departments to deliver excellent patient care.

We offer full-time schedules with Day/Evening/Night shifts, a wage of $18/hour, and require a background check, drug screen, and proof of employment eligibility in the U.S.

Qualifikationen

• Must be at least 18 years old.
• Communicate effectively and work well in a team environment.
• Friendly, outgoing, and engaging personality.
• Excellent professional written and verbal communication skills.
• Organized with an eye for detail.
• Must practice good personal hygiene, be neatly groomed, and be in uniform.
• GED or high school diploma.
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare).

Aufgaben

• Monitor patient satisfaction scores and assess action plans for improvement.
• Provide department leadership with weekly reports and a detailed review.
• Create reports, monitor trends, and implement action plans.
• Round on patients to assess satisfaction and set service expectations.
• Perform service recovery as needed to resolve issues.
• Assist department leadership in training and reinforce communication skills (AIDET) with team members.
• Collaborate with the guest services department to align action items to improve patient satisfaction.
• Assist team members and management as needed to help the department operate efficiently.

Kenntnisse

Communication

Teamwork

Friendliness

Organizational skills

Personal hygiene

Ausbildung

GED or high school diploma

Jobbeschreibung

Location: Bon Secours St Francis Medical Center

Pay Rate: Hourly - Hourly Plan, 18.00 USD Hourly

Work Shift: Morning Shift (United States of America)

Job Description

We're looking for friendly, compassionate team players to join our housekeeping team!

Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.

Responsibilities

Patient Ambassador Wage: $18/hour Full-time positions available Day/Evening/Night shifts available Background check, drug screen, and proof of employment eligibility required Location: Bon Secours St Francis Medical Center

• Monitor patient satisfaction scores and assess action plans for improvement
• Provide department leadership with weekly reports and a detailed review
• Create reports, monitor trends, and implement action plans
• Round on patients to assess satisfaction and set service expectations
• Perform service recovery as needed to resolve issues
• Assist department leadership in training and reinforce communication skills (AIDET) with team members
• Collaborate with the guest services department to align action items to improve patient satisfaction
• Assist team members and management as needed to help the department operate efficiently

Qualifications

• Must be at least 18 years old
• Communicate effectively and work well in a team environment
• Friendly, outgoing, and engaging personality
• Excellent professional written and verbal communication skills
• Organized with an eye for detail
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• GED or high school diploma
• Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Benefits

We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.

• Paid Time Off
• Medical
• Dental
• 401K
• Short Term Disability
• Voluntary Life
• Safety Incentive Program

Important to Know

• Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.