Patient Ambassador

HHS Environmental Services, LLC (USA); Midlothian (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

401K

Paid Time Off

Job satisfaction

Job summary

HHS Environmental Services, LLC seeks a friendly EVS team member for Bon Secours St Francis Medical Center to maintain high cleanliness standards and support patient satisfaction initiatives. You will interact across nursing and other departments to ensure a welcoming environment for patients and visitors.

The role requires 18+ years, excellent communication, and a tidy personal appearance. Training is provided, with flexible shifts and opportunities for growth within the EVS team.

Qualifications

• Must be at least 18 years old.
• Excellent written and verbal communication skills.
• Organized with an eye for detail.
• Must maintain good personal hygiene and wear a uniform.
• Friendly, outgoing, and engaging personality.

Responsibilities

• Monitor patient satisfaction scores and assist action plans for improvement.
• Create reports and weekly reviews for department leadership.
• Assist with training and reinforce communication skills (AIDET).
• Collaborate with guest services to align items to improve patient satisfaction.
• Provide service recovery to resolve issues and support department operations.

Education

GED or high school diploma

Job description

Location:Bon Secours St Francis Medical CenterPay Rate:Hourly - Hourly Plan, 18.00 USD HourlyWork Shift:Morning Shift (United States of America)Job DescriptionWe’re looking for friendly, compassionate team players to join our housekeeping team!Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.ResponsibilitiesPatient AmbassadorWage: $18/hourFull-time positions availableDay/Evening/Night shifts availableBackground check, drug screen, and proof of employment eligibility requiredLocation: Bon Secours St Francis Medical CenterResponsibilitiesMonitor patient satisfaction scores and assess action plans for improvementProvide department leadership with weekly reports and a detailed reviewCreate reports, monitor trends, and implement action plansRound on patients to assess satisfaction and set service expectationsPerform service recovery as needed to resolve issuesAssist department leadership in training and reinforce communication skills (AIDET) with team membersCollaborate with the guest services department to align action items to improve patient satisfactionAssist team members and management as needed to help the department operate efficientlyQualificationsMust be at least 18 years oldCommunicate effectively and work well in a team environmentFriendly, outgoing, and engaging personalityExcellent professional written and verbal communication skillsOrganized with an eye for detailMust practice good personal hygiene, be neatly groomed, and be in uniformGED or high school diplomaPreferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)BenefitsWe offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.Paid Time OffMedicalDental401KShort Term DisabilityVoluntary LifeSafety Incentive ProgramImportant to KnowApplicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.Veterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.About HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.