Patient Experience Ambassador

University Medical Center of Southern Nevada (UMC); Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

University Medical Center of Southern Nevada (UMC) in Las Vegas is seeking a friendly, patient-focused visitor services associate. You will greet patients and families, assist with directions, answer questions, and serve as the first point of contact to convey a positive, professional impression as they navigate the hospital.

Working as a liaison between patients, families and clinical staff, you will seek timely, satisfactory solutions to complaints or special requests while upholding patient

Qualifications

• High school diploma or equivalent and 1 year of customer service in hospital or hospitality.

Responsibilities

• Greet patients and families, direct them to care areas, and answer questions.
• Serve as liaison between patients, families and clinical staff.
• Seek satisfactory solutions to complaints or special needs while maintaining privacy.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Job description

University Medical Center of Southern Nevada (UMC) in Las Vegas is seeking a friendly, patient-focused visitor services associate. You will greet patients and families, assist with directions, answer questions, and serve as the first point of contact to convey a positive, professional impression as they navigate the hospital.

Working as a liaison between patients, families and clinical staff, you will seek timely, satisfactory solutions to complaints or special requests while upholding patient